Question 1

Do you ship internationally?

Accepted Answer

Yes, we ship to most international destinations.

Question 2

How can I contact customer support?

Accepted Answer

You can reach us through our Contact page. Our team responds within 24–48 hours.

Question 3

Can I change or cancel my order after placing it?

Accepted Answer

Orders are processed quickly, so changes or cancellations may not always be possible. Please contact us as soon as possible after placing your order.

Question 4

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards, as well as other secure payment options available at checkout.

Question 5

Is my payment information secure?

Accepted Answer

Yes. All transactions are encrypted and processed through secure payment gateways.

Question 6

How do I choose the right size?

Accepted Answer

Our watches are designed with a universal fit, crafted to sit comfortably on any wrist.
 The adjustable strap accommodates a wide range of wrist sizes, ensuring a secure and tailored feel without needing to choose a specific size.
 • No sizing required
 • Fully adjustable strap
 • Designed for all wrist types
Enjoy a perfect fit straight out of the box.

Question 7

What if I’m between sizes?

Accepted Answer

Our watches are designed with a universal, fully adjustable strap, so being between sizes isn’t an issue.
 You can easily tighten or loosen the strap to achieve a secure, comfortable fit that feels tailored to your wrist.
 • No need to choose a size
 • Adjusts to all wrist types
 • Always a precise, comfortable fit

Question 8

Where do you ship from?

Accepted Answer

Orders are processed through our fulfillment partners and shipped directly to you. Shipping times vary depending on your location.

Question 9

How long does shipping take?

Accepted Answer

Orders typically arrive within 7–14 business days. Delays may occur during peak seasons.

Question 10

Will I receive tracking information?

Accepted Answer

Yes. Once your order ships, you will receive an email with tracking details.

Question 11

What is your return policy?

Accepted Answer

We offer a 14-day return window from the date of delivery. Items must be unworn, unused, and in original condition.

Question 12

How do I request a return?

Accepted Answer

Contact our support team through the Contact page with your order details, and we will guide you through the process.

Question 13

When will I receive my refund?

Accepted Answer

Refunds are processed after the returned item is inspected. Processing times may vary depending on your payment provider.

GLENAW Design Mens Watches Brand Luxury Fashion Business Automatic Waterproof

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QUALITY & DESIGN PHILOSOPHY

Designed with Purpose

Every piece is thoughtfully created with modern fits, balanced proportions, and attention to detail—so it looks right and feels right.

Designed for Everyday Wear

What We Offer

Casual Essentials

Essential Accessories

FAQs