top of page

Refund Policy

Refunds & Returns

 

 

At HM Accessories, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, here’s how our refund process works:

 

  • Eligibility: Items must be returned in their original condition, unused, and with all tags intact.

  • Timeframe: Requests for refunds or exchanges must be made within 14 days of delivery.

​

Customer Support

  • Return Process: Contact us at hmaccessories67@gmail.com or
  • 647-514-1418 to initiate a return. We will provide instructions on how to send the item back.

  • Refund Method: Once we receive and inspect the returned item, refunds will be issued to your original payment method.

  • Shipping Costs: Since HM Accessories offers free worldwide shipping, return shipping costs for refunds are the responsibility of the customer, unless the item is defective or incorrect.

  • Defective or Wrong Items: If you receive a defective or incorrect item, we will cover the return shipping costs and provide a full refund or replacement.

 

 

Exchanges

 

 

If you want to exchange an item, contact us within 14 days of delivery. We will guide you through the exchange process and ship the new item as quickly as possible.

 

 

​

 

.

Customer Support

If you have any questions about refunds or exchanges, please reach out:

 

 

This policy ensures transparency, builds trust, and provides a smooth experience for all HM Accessories customers

bottom of page